[Hiring] Customer Technology Advisor @Kyndryl

Role Description

Kyndryl's Cyber Resilience & Connectivity Practice is helping organizations build trust, resilience, and security in an increasingly complex digital world. We are seeking a Customer Technology Advisor specializing in Identity, Privileged Access Management (PAM), and Zero Trust Security who combines deep technical credibility with strong business development and consulting capabilities.

This is not a traditional delivery-focused architecture role. Success in this position will be defined by your ability to:

• Build executive relationships.
• Develop opportunities.
• Influence security strategies.
• Help clients realize measurable business outcomes through Identity-centric security solutions.

As a trusted advisor, you will engage directly with CIOs, CISOs, Chief Risk Officers, and senior business leaders to:

• Shape security roadmaps.
• Identify transformation opportunities.
• Position Kyndryl as a strategic cybersecurity partner.

You will play a critical role in expanding Kyndryl's Cyber Resilience & Connectivity footprint by:

• Identifying new opportunities within existing accounts.
• Cultivating relationships with prospective clients.
• Supporting pursuit teams throughout the sales lifecycle.

In this role, you will focus on:

• Customer Success
  • Develop and maintain trusted relationships with executive stakeholders including CIOs, CISOs, security leaders, and business executives.
  • Act as a strategic advisor on Identity, PAM, Zero Trust, and Digital Trust initiatives.
  • Lead executive workshops, assessments, and roadmap discussions focused on business outcomes and risk reduction.
  • Translate complex cybersecurity concepts into language and value propositions that resonate with business leaders.
  • Support client success by ensuring security strategies align with organizational goals, compliance requirements, and operational priorities.
  • Position Kyndryl as a trusted long-term partner for security transformation initiatives.
• Commercial Success
  • Identify, qualify, and shape new IAM, PAM, and Zero Trust opportunities across existing and prospective accounts.
  • Support pipeline generation, opportunity development, proposal creation, and pursuit execution.
  • Contribute directly to revenue growth, business development, and account expansion objectives.
  • Collaborate with Sales, Consulting, and Alliance teams to create differentiated solutions and winning strategies.
  • Leverage industry relationships and professional networks to develop new business opportunities.
  • Support renewals, expansions, and strategic cybersecurity transformation engagements.
• Distinctive Expertise
  • Serve as Kyndryl's subject matter expert across Identity & Access Management (IAM), Privileged Access Management (PAM), Identity Governance, and Zero Trust architectures.
  • Lead strategic discussions regarding identity modernization, digital trust, workforce identity, and privileged access security.
  • Guide clients in developing target-state architectures, transformation roadmaps, and implementation strategies.
  • Collaborate with strategic alliance partners including Microsoft, CyberArk, SailPoint, Okta, Ping Identity, and other ecosystem partners.
  • Support opportunity development from initial client engagement through solution definition and delivery transition.
  • Act as a thought leader both internally and externally through client engagements, industry events, and alliance activities.
• Market Leadership
  • Develop executive-level relationships within the Canadian cybersecurity market.
  • Represent Kyndryl at conferences, executive roundtables, customer events, and partner engagements.
  • Identify emerging market trends and help shape Kyndryl's Identity and Zero Trust strategy.
  • Contribute to the growth and evolution of Kyndryl's Digital Trust and Identity Security capabilities.
• People
  • Mentor and coach team members across Cyber Resilience & Connectivity practice.
  • Share expertise and contribute to capability development within Identity and Zero Trust domains.
  • Foster collaboration across consulting, sales, delivery, and alliance organizations.
  • Support Kyndryl's Diversity, Equity, and Inclusion objectives and lead through positive example.

Qualifications

• 10+ years of experience in cybersecurity, Identity & Access Management, Privileged Access Management, Zero Trust, or security architecture.
• Experience supporting consultative, advisory, pre-sales, or business development engagements.
• Demonstrated ability to build and maintain executive-level client relationships.
• Proven experience identifying, shaping, and supporting security transformation opportunities.
• Strong understanding of Identity-centric security architectures and Zero Trust frameworks.
• Experience translating technical cybersecurity concepts into measurable business outcomes.
• Experience working with IAM and PAM technologies such as Microsoft Entra ID, CyberArk, SailPoint, Okta, Ping Identity, or similar platforms.
• Strong communication, presentation, and stakeholder management skills.
• Ability to influence decision-makers across both business and technical audiences.
• Experience working collaboratively with sales, consulting, delivery, and alliance organizations.

Requirements

• Experience working within consulting, systems integration, managed services, or cybersecurity advisory organizations.
• Established network of executive cybersecurity contacts within the Canadian market.
• Experience supporting alliance-driven pursuits with Microsoft, CyberArk, SailPoint, Okta, or similar strategic partners.
• Experience supporting large enterprise and regulated industry clients.
• Cybersecurity certifications such as CISSP, CCSP, TOGAF, SABSA, Microsoft, CyberArk, or SailPoint certifications.
• Bachelor's degree in Information Technology, Cybersecurity, Business, Engineering, or a related field.

Benefits

• Dynamic, hybrid-friendly culture that supports well-being and empowers growth.
• Access to world-class training, certifications, and professional development opportunities.
• Impactful work that powers the systems customers rely on every day.
• Personalized development goals aligned with ambitions.
• Continuous feedback to keep you inspired and on track.
• Access to cutting-edge learning opportunities from leading technology providers.