[Hiring] Customer Success & Implementation Manager @TrustArc

Role Description

We're looking for a Customer Success & Implementation Manager to join TrustArc's Customer Success & Implementation team. You'll own a portfolio of customers from kickoff through their lifetime with TrustArc, teaching their teams to configure TrustArc, use its AI-powered features, and connect it to the systems where their personal data lives.

This role carries no revenue target.

A lot of privacy software gets bought, configured, and then run on spreadsheets. The customers who get the most from TrustArc have it connected to their HR, CRM, marketing, and support systems, so their DSARs, RoPA, and assessments run on live data. Your job is to get every customer in your book there, and to leave their team able to run and extend it themselves.

What You Will Do:

• Manage enterprise implementations from kickoff through their lifecycle
• Train customers to configure their own TrustArc platform across the portfolio of modules
• Drive platform adoption across your portfolio
• Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work
• Show customers how to connect their AI assistants to TrustArc through our MCP server
• Assist customers with building and maintaining Worakto integration recipes
• Organize customer Feature Requests, capturing each one with the business case
• Be the primary contact and trusted advisor to your customers
• Run business reviews that report on outcomes and adoption, not activity
• Flag renewal risk early

You are:

• A systems thinker, able to connect the dots when guiding customers through configuration
• Technical enough to scope an integration with a customer's IT team
• Driven by outcomes, considering a project done when the customer is running it without you
• Organized across many projects at once, keeping Salesforce current

What You Will Bring:

• 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred)
• Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations
• AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders
• Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients
• Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred
• Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption)
• Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution
• Communication excellence: Executive-level presence with ability to engage both technical and business audiences
• Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence
• Training or enablement experience: Ability to teach a technical topic to a non-technical audience
• SFDC, Gong, Claude savvy

Nice to Have:

• Hands-on time with a privacy platform (OneTrust, Securiti or similar)
• Using AI assistants connected to business systems through MCP
• Working knowledge of GDPR, CCPA/CPRA and emerging AI regulation
• Spanish fluency

Salary

$90,000 - $110,000 a year

Benefits

• Unlimited paid time off
• Flexible working hours
• Work from home environment
• Support for industry-specific learning
• Weekly virtual team events

Equal Opportunity

TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world.