[Hiring] Customer Success Manager @Aquila Software Group

Role Description

Reporting to the Sales and Marketing Manager, we are hiring a Customer Success Manager to build and strengthen relationships with our existing public sector customers across North America. As our new Customer Success Manager, you will be the primary point of contact for government agencies and public institutions using our treasury management software, ensuring they receive the attention, guidance, and support they need to get the most from our solutions. You will take ownership of customer relationships, work closely with internal teams to address their needs, support renewals, and identify opportunities to introduce additional products and services.

This is a full-time, remote role based in the United States or Canada.

Qualifications

• The customer relationship expertise. You have built trust with customers in a relationship-focused role such as customer success, account management, client services, inside sales, banking, software, public sector, financial services, or a related environment.
• The account ownership mindset. You can manage a portfolio of customers, create a consistent outreach rhythm, track open items, and stay close to account health.
• The communication and coordination skills. You communicate clearly with customers and internal teams, ask thoughtful questions, and follow up when you say you will.
• The commercial awareness. You can identify opportunities to support renewals, expand relationships, introduce product migrations, generate leads, and contribute to revenue goals.
• The professionalism and product mindset. You are comfortable building rapport with finance, treasury, accounting, investment, and operational stakeholders.

Requirements

• Own and strengthen customer relationships. You will build trusted, ongoing relationships with an assigned portfolio of SymPro customers and become their consistent point of contact after implementation.
• Improve retention and renewal readiness. You will stay close to customer sentiment, usage patterns, open items, and renewal timing to identify accounts that need attention before concerns become risks.
• Create a more connected customer experience. You will work across Implementation, Support, Sales, and leadership to keep customer needs moving forward.
• Guide migrations and relationship-led expansion. You will help customers understand the value of moving to newer SymPro products where appropriate.
• Maintain clear account visibility. You will keep accurate records of customer conversations, account activity, renewal status, risks, opportunities, and next steps in the CRM.
• Turn customer insight into action. You will gather feedback, identify patterns, and share what you are hearing with Sales, Support, Implementation, Product, and leadership.

Benefits

• Make customer success your own. You will have the opportunity to take ownership of these relationships and help shape a more proactive, personalized approach to customer success.
• Build meaningful relationships around a proven and evolving product. You will work directly with the people responsible for managing public funds, helping them get more value from the technology they use.
• Expand your commercial skills and career opportunities. You will gain experience beyond traditional customer success, combining relationship management with renewals, account expansion, and inside sales opportunities.

Company Description

At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company.

We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty.

SymPro, an Aquila company and part of Constellation Software, provides treasury management software that supports investment, debt, and cash management operations for public sector organizations across North America.

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth.