[Hiring] Customer Support / Technical Support Analyst @Dunhill Solutions

Role Description

Dunhill Government Solutions is hiring Customer Support / Technical Support Analysts for a federal health program. This is a full-time, fully remote seasonal role handling inbound and outbound calls, email and web chat, plus back-office support, for people who depend on getting a clear answer the first time. The period of performance is November 1, 2026 through March 18, 2027, with the potential to extend or convert to a permanent position.

• Handle intermediate-level inbound calls, outbound calls, email and web chat, along with back-office services.
• Maintain end-to-end responsibility for a customer’s support needs, providing timely, reliable and courteous service.
• Provide monitoring support and outreach for batch processing issues and errors, edit code rejects, and issue follow-up and resolution.
• Research and analyze customer service issues and deliver information and solutions in a timely manner.
• Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, and borrower, grant recipient and borrower-servicer information.
• Perform analysis of data-integrity situations and provide long-term solutions to core customer issues.
• Log each phone, email or web chat contact as a new case, or update an existing case, so the record is accurate.
• Meet established Service Level Agreements and published processing and program guidelines.
• Look for opportunities to improve workflow and increase efficiency, and adapt quickly to new processes and procedures.

Qualifications

• US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.
• High school diploma or GED.
• 2–5 years of related experience in customer service or public relations.
• Excellent customer service skills, with the ability to deal tactfully and courteously with the public.
• Strong attention to detail and accuracy, and exceptional problem-solving and organizational skills.
• Ability to convey enthusiasm, energy and sincerity over the phone, and to build rapport with customers.
• Excellent written and verbal communication skills.

Requirements

• Fully remote, day shift, 40 hours per week. Travel is not required.
• This role is not available to residents of California or the New York City metropolitan area.

Benefits

• Compensation: $22.00 per hour, full time, 40 hours per week.
• Seasonal, November 1, 2026 through March 18, 2027, with potential for extension.

Company Description

Dunhill Government Solutions has placed cleared and federal-support professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.™