[Hiring] Customer Service/Technical Support @Foundever®

Role Description

• Drive customer satisfaction through inbound service calls, email, and/or chat
• Troubleshoot & resolve end user issues (technical support)
• Respond to inquiries related to account details, products, and services
• Navigate through multiple systems and tools when helping customers
• Recommend product solutions for unique customer needs

Qualifications

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must be able to complete a pre-employment background check with satisfactory results

Requirements

• Work activity must be performed in a quiet and distraction-free location within the home
• Associates must have access to high-speed internet service through a hard-wired connection (i.e., via ethernet cable) 25 Download/15 Upload
• Necessary equipment is provided by Foundever, though you may need to provide your own ethernet cable if your connection is over 6' from your workstation
• CANDIDATES RESIDING WITHIN 50-MILES OF A FOUNDEVER LOCATION MAY BE ASKED TO WORK ONSITE.

Benefits

• Working from home
• Computer equipment provided
• Full-Time Schedule
• Flexibility of a seasonal role, with the opportunity to become permanent
• $16/hour
• Hands-on, 100% paid training
• Internal Mobility (84% of our managers are promoted within)
• Employee discounts
• Referral bonuses
• EverBetter wellness program

EEO Statement

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.