[Hiring] Customer Support Specialist @Radiance Medspa

Role Description

We are hiring Remote Customer Support Specialists to help our operations team assist clients, manage appointments, support customer inquiries, and deliver a positive experience through phone, email, and online messaging. This is an excellent opportunity for anyone looking for a remote, stable, growth-oriented role, even without prior experience. If you enjoy helping people, communicating clearly, and working from home, this position is a strong fit.

Key Responsibilities

• Provide customer support through phone, email, and chat
• Assist clients with appointment scheduling and service coordination
• Respond to service-related questions, availability, and general inquiries
• Enter and update client information accurately in the system
• Manage follow-ups, reminders, and outreach messages
• Maintain professional communication with every client
• Support day-to-day administrative and operations tasks

Qualifications

• Strong verbal and written communication
• Professional tone and grammar
• Ability to stay organized and manage multiple tasks
• Willingness to learn and adapt
• Reliable internet connection
• Ability to work independently and meet expectations
• Previous experience in customer service, administrative support, reception, call center work, scheduling, or data entry is helpful but not required.

Requirements

• Full-Time (40 hours per week)
• Monday through Friday
• Optional evening or weekend hours available if needed

Training Information

Our training program covers:

• Customer support procedures
• Scheduling systems
• Communication tools and templates
• Workflow and operations processes
• Client service management

All training is fully provided, and prior experience is not required.

Compensation

• Competitive hourly pay
• Weekly or biweekly payment cycles
• Opportunity for performance bonuses
• Company-provided equipment after onboarding

How to Apply

Click “Apply Now” and submit your resume. Candidates selected for the next stage will receive an email with further instructions and onboarding details.