[Hiring] Customer Support Specialist @SD Solutions

Role Description

SD Solutions is looking for a talented Customer Support Specialist to join the team. The ideal candidate is proactive, customer-oriented, and proficient with AI tools and platforms. You will be responsible for engaging with potential users, introducing them to the platform, conducting product walkthroughs, and providing ongoing support via email. This role combines proactive customer outreach with reactive support, helping users understand the product while collecting feedback and escalating technical or product-related requests to the relevant teams.

• Proactively contact identified prospects and introduce them to the platform
• Conduct product walkthroughs and educate new users on platform capabilities
• Provide email-based support and assist users with platform-related questions
• Help users understand and navigate the product effectively
• Escalate technical issues and product-related requests to the R&D or product teams
• Collect user feedback and communicate insights to the product team
• Maintain clear and structured communication with users
• Contribute ideas for improving customer support processes and tools

Qualifications

• Previous experience in Customer Support, Customer Success, or similar roles
• Experience with AI-powered products or technology platforms
• Strong understanding of AI products and ability to explain their functionality clearly
• Excellent written communication skills
• Customer-oriented mindset and proactive approach
• Ability to work independently and take ownership of tasks
• Strong problem-solving and organizational skills
• Comfortable working with US-based customers and aligning with US East Coast working hours

Requirements

• Familiarity with customer support tools such as Intercom
• Ability to suggest and implement improvements to customer support workflows

Company Description

Our client, NDA, Advertising Technology is a fast-growing platform that automates creative optimization through machine learning. Their technology enables global brands to scale high-performing ads using data-driven automation, backed by top-tier investors and accelerators.