[Hiring] Customer Support Specialist @Crescendo.ai

Role Description

We are looking for a dynamic, well-versed Customer Support Specialist to provide customer support for one of our partners. We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority. Does this sound like you? Well, join us and experience the ability to bring your true self to work every day!

What You’ll Do:

• Providing excellent, friendly, and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Able to work independently and collaboratively
• Focused, yet flexible and open to ongoing learning
• A role model of the Core Values to your colleagues in how you do your job each day
• Completing your tasks with less direction and making educated decisions about your work as needed
• Responsible for troubleshooting the tasks on your to-do list
• Supporting your teammates by completing assigned tasks on time, answering questions from less experienced team members, and communicating about your workload with colleagues and your manager
• Following workflows independently and prioritizing the tasks assigned to you based on urgency and importance
• Tackling a variety of tasks, some of which require you to make judgment calls

Qualifications

• 1 year of experience in the Customer Service Field for Call Centers
• Advanced English Level (C1); written and spoken
• Familiarity with the software used to connect with customers and gather their information
• [Zendesk] as CRM preferred
• Strong interpersonal skills
• Strong verbal communicator
• Ability to prioritize and multitask
• Ability to collaborate with team
• Savvy with web, computer, and apps

Benefits

• Hybrid working arrangements
• Competitive Base Salary
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Description

Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.

Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.

Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.

Join us at Crescendo, and let’s build the future of customer experience together.