[Hiring] Customer Support Specialist @Intellipet

Role Description

Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts.

Qualifications

• Customer support, client services, or call center experience
• Professional written and verbal communication skills
• Comfort supporting customers across phone, chat, and video
• Ability to navigate multiple systems while maintaining accurate records
• Strong judgment, organization, and time management
• Reliable high-speed internet and a professional remote workspace

Requirements

• Assist clients with program and service questions
• Support trainers and clients across multiple communication channels
• Resolve issues accurately and professionally
• Maintain clear case notes and follow-up records
• Coordinate information between clients, trainers, and internal teams
• Learn and reinforce Dog Academy program standards

Preferred Experience

• Knowledge of dog behavior or positive-reinforcement dog training
• Pet services, veterinary, training, education, or membership-support experience
• Experience handling emotionally charged or complex customer situations

Benefits

• Fully remote work environment
• Work that directly supports dogs, owners, and trainers
• Collaborative team and structured training
• Health, dental, vision, life, and disability insurance
• 401(k) match and paid time off

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.