[Hiring] Customer Support Specialist @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

As a Customer Support Specialist part of the Optum family of businesses within UnitedHealth Group, you will play a key role in supporting the healthcare system through accurate provider communication, call management, and audit-related processes. This role focuses on:

• Outbound provider calls
• Inbound call triage
• Post-payment audit processing

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of paid training during normal business hours.

Primary Responsibilities:

• Make outbound provider calls (average of 45 calls per day) related to provider reporting based on monthly mailings and incoming provider inquiries
• Participate as a team member in daily inbound call management, scheduling, and escalation processes
• Document and correct inaccurate provider contact and address information
• Coordinate and process provider requests professionally and within required turnaround times
• Follow up with providers to obtain outstanding medical records and ensure data accuracy
• Accurately document communications and outcomes in internal systems
• Perform additional duties as assigned to support team goals and business objectives

Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience in healthcare, health insurance, medical billing, or provider services environment
• 1+ years of call center experience or experience handling a high volume of calls in a remote or virtual environment
• Experience with using Microsoft Word, Excel, and Outlook
• Ability to work full-time, Monday - Friday with flexibility for 8-hour shift schedules

Requirements

• Healthcare customer service experience
• Knowledge of healthcare terminology, including CPT codes, provider credentials, and common billing terminology
• Knowledge to support provider communications and routine issue resolution

Telecommuting Requirements

• Ability to keep all company sensitive documents secure
• Required to have a dedicated work area established that is separated from other living areas
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection

Soft Skills

• Ability to effectively listen, empathize and reassure customers in a professional and friendly manner
• Knowledge of customer service principles and practices
• Self-directed and able to multi-task
• Effective listening and communication skills

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (subject to eligibility requirements)
• Hourly pay range from $18.00 to $32.00 per hour based on full-time employment

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.