[Hiring] Customer Support Specialist @Myant Shared Service

Role Description

At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where quality healthcare is more accessible, personalized, and preventative.

Key Responsibilities:

• Handle inbound (calls and emails) customer complaints and ensure that queries and issues are answered and resolved promptly through all dedicated channels.
• Track and maintain customer interactions, transactions, comments, and complaints.
• Highlight customer issues that require escalation.
• Work in cross-functional teams to provide feedback and help improve customer experience.
• Demonstrate a passion for service and always deliver a remarkable customer experience.
• Embody positivity and a solution-oriented approach towards customers.
• Achieve customer experience KPIs – SLAs, CSAT etc.

Qualifications

• At least 3 years of experience as a Customer Experience Specialist.
• Experience using help desk solutions such as Zendesk.
• Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative.
• Excellent oral and written communication skills in English.
• Demonstrates experience with CRM systems.
• Goal-oriented team player who works well independently and in team environments to solve problems.
• Excellent attitude towards clients, customers, and most importantly peers.

Requirements

• Computer:
• Operating System: Windows 10 or macOS 11 and above.
• Processor: Intel i5 (10th Gen or above) or equivalent AMD processor.
• RAM: Minimum 8 GB.
• Webcam and microphone (internal or external) in good working condition.
• Internet:
• Primary Connection: Wired broadband connection with a minimum speed of 250 Mbps download / 10 Mbps upload.
• Backup Connection: Secondary internet source (such as mobile hotspot, backup broadband, or alternative ISP) must be available at all times in case of primary internet failure.
• Note: Public Wi-Fi and mobile hotspots (as primary) are not acceptable.

Benefits

• A unique opportunity to shape the future of connected healthcare.
• Competitive salary and comprehensive benefits.
• A collaborative, fast-paced environment where innovation and impact go hand-in-hand.
• Opportunities for professional growth in a mission-driven company poised for global expansion.
• Exposure working in one of the most innovative and forward-thinking tech companies.