[Hiring] Appointment Setter / Administrative Assistant @Regis Remote Office

Role Description

We are seeking a friendly, organized, and reliable Appointment Setter / Administrative Assistant to join our dental practice. This position is responsible for managing patient appointments, answering phones, communicating with patients, and providing administrative support to ensure the dental office runs smoothly and efficiently. The ideal candidate is personable, professional, detail-oriented, and comfortable communicating with patients by phone, text, and email. Previous dental or medical office experience is preferred but not required for the right candidate.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, and confident telephone manner.
• Strong organizational and time-management skills.
• Ability to multitask in a busy dental office environment.
• Comfortable working with computers, email, scheduling software, and electronic records.
• Strong attention to detail.
• Dependable, punctual, and team-oriented.
• Previous dental, medical, customer service, receptionist, or appointment-setting experience is a plus.
• Knowledge of dental terminology or dental practice management software is preferred but can be taught.

Requirements

• Answer incoming phone calls and respond to patient inquiries promptly and professionally.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Contact patients who are due for appointments or have outstanding treatment.
• Follow up with new patient inquiries and convert calls/leads into scheduled appointments.
• Send appointment reminders and follow-up communications via phone, text, or email.
• Maintain an accurate and organized appointment schedule.
• Communicate appointment availability and help minimize cancellations and no-shows.
• Provide patients with basic information regarding office policies, services, and appointments.
• Maintain accurate patient records and update contact information as needed.
• Assist with patient check-in and check-out.
• Collect payments and provide receipts when required.
• Verify basic insurance information and assist with insurance-related administrative tasks.
• Handle incoming and outgoing correspondence.
• Maintain organized digital and paper files.
• Assist the dentist and office manager with general administrative tasks.
• Create a warm and welcoming experience for every patient.
• Handle patient questions and concerns with professionalism and empathy.
• Protect patient privacy and maintain confidentiality at all times.
• Build positive relationships with patients and encourage long-term patient retention.

Company Description