[Hiring] Customer Support Specialist @Best Service Team

Role Description

Evden çalışabilecek Müşteri Destek Uzmanı arıyoruz! (Çünkü ömrün Metrobüs’te geçmemeli) 🇹🇷

At Best Service Team (BST), we don’t just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team, we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.

BST is a dedicated provider specializing in the intersection of technology and human interaction. We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online gaming industry. If you thrive in fast-paced, tech-driven environments, you’ve found your home.

Responsibilities

• Act as the first point of contact for Turkish-speaking customers via phone, email, and chat.
• Provide accurate information and solutions to customer inquiries in a timely manner.
• Listen actively to customer issues and concerns, demonstrating empathy and understanding.
• Document customer interactions and feedback in our customer relationship management (CRM) system.
• Collaborate with team members and other departments to resolve complex customer issues.
• Participate in training and development sessions to enhance product knowledge and customer service skills.
• Maintain a positive and professional demeanor while handling customer complaints or challenges.

Qualifications

• Fluency in Turkish and English, both written and spoken.
• Previous experience in customer support or a related field is preferred.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Proficiency in using computer applications and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Availability to work flexible hours, including weekends and holidays if needed.

Benefits

• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
• Receive 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with our free online English courses.
• Join our complimentary Book Club sessions, available in Russian & English.
• Experience lively virtual team-building activities—because work should be fun!
• Annual Leave: 20 working days per year.