[Hiring] Customer Support Specialist @Huzzle

Role Description

We are seeking a high-energy, empathetic, and technically-minded Customer Support Specialist to serve as the primary point of contact for a growing B2B SaaS platform. In this role, you will do much more than answer tickets; you will be the voice of the brand, helping US-based clients navigate complex data systems and ensuring they achieve maximum value from the software. If you pride yourself on your ability to de-escalate challenging situations with grace and have a natural instinct for troubleshooting, this is the perfect opportunity to grow with a global team.

Key Responsibilities

• Manage and resolve high-volume support requests via both phone and email.
• Lead live support calls with US-based clients to troubleshoot technical issues in real-time.
• Guide less-technical users through complex workflows with patience and clarity.
• Maintain accurate records of all customer interactions within the CRM.
• Identify recurring software issues and collaborate with the product team to drive long-term solutions.
• Draft clear, concise internal documentation and external-facing help guides.

Qualifications

• 3+ years of dedicated experience in B2B SaaS customer support (must include phone support experience; chat-only experience will not be considered).
• Fluency in English with exceptional written and verbal communication skills.
• Proven track record of supporting US-based clients and working US Central Time (CST) hours.
• Proficiency with modern CRM and support tools (e.g., HubSpot, Zoho, or similar platforms).
• Strong technical troubleshooting instincts and the ability to explain complex concepts simply.
• High emotional intelligence and the ability to de-escalate difficult customer interactions.
• A reliable, high-speed home internet connection and a dedicated, quiet remote workspace.

Benefits

• 💰 Competitive salary based on experience.
• 🌎 Fully remote role with a flexible work environment.
• 🚀 Work with a growing logistics company in a high-demand industry.
• 📈 Long-term career growth with operational and customer success exposure.
• 🎯 Hands-on role with real impact on day-to-day business operations.