[Hiring] Customer Support Specialist @Foundever®

Role Description

• Respond to and resolve a wide variety of consumer queries by phone calls and e-mails.
• Take control of situations and think on your feet to make smart decisions in order to resolve customer contacts.
• Provide customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards.
• Carry out customer inquiries in a timely and correct manner by predefined rules when escalation is needed.
• Understand customer’s needs to deliver the best solution for each of them in line with key performance indicators.
• Navigate multiple systems simultaneously to update e-records promptly and accurately.
• Proactively provide support and assistance to colleagues and work together as a team.

Qualifications

• Very good command of spoken Slovenian (C1-C2).
• Good command of spoken English (C1-C2).
• Experience in a contact center or customer-facing role is beneficial.
• Ability to adapt quickly to changes in products, processes, and technology.
• Proven track record of excellent attendance and time-keeping.
• Good computer literacy.

Benefits

• Competitive remuneration scheme.
• Standard working schedule.
• Social package including additional healthcare insurance, gift vouchers, and sport card discounts.
• Participation in company initiatives – charity activities, team buildings, sports events, internal competitions.
• Opportunities for a long-term professional career.
• Entitlement to company internal training and development according to global standards.
• Work from home.

Company Description

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.