[Hiring] Customer Support Specialist @CrewBloom

Role Description

We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.

• Manage customer email communication (order status, documentation, updates)
• Enter customer orders in QuickBooks/ ERP
• Prepare export documents, packing lists, certificates, and shipping documents
• Coordinate with freight forwarders
• Prepare weekly reports

Qualifications

• 3+ years in manufacturing customer service or order processing
• Experience with QuickBooks or ERP systems
• Experience handling international shipments preferred
• Excellent written English

Requirements

• Extremely detail-oriented
• Proactive follow-up mentality
• Organized and process-driven
• Comfortable working in fast-paced industrial environment
• High accountability

Preferred Candidate

• Has prior experience in sales and customer support, or customer assistance at music festivals or large events
• Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements

• Primary internet connection with a minimum speed of 15 Mbps
• Backup internet connection with at least 10 Mbps
• Backup connection must be capable of supporting work during a power outage
• Desktop or laptop equipped with at least:
  • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor
  • A minimum of 8 GB RAM
• Backup Device:
  • Must meet or exceed the performance of an Intel Core i3 processor
  • Must be functional during power interruptions
• A functioning webcam
• A noise-canceling USB headset
• A quiet, dedicated home office space
• A smartphone for communication and verification purposes

Benefits

• Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth
• Seize daily chances to learn, innovate, and excel. Make a real impact in your field
• Unlock a world of possibilities and resources to propel your career forward
• Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards
• Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best