[Hiring] Customer Support Representative Apprentice @HighLevel

Role Description

We're looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.

• Handle customer queries through chat, email, Zoom, and calls.
• Troubleshoot and resolve common product and configuration issues.
• Escalate complex technical issues with clear documentation.
• Deliver excellent customer experiences through professional and empathetic communication.
• Learn HighLevel's products, tools, and support processes through hands-on training.
• Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
• Leverage AI tools to improve support efficiency and customer experience.

Qualifications

• Recent graduates or individuals looking to start a career in technical customer support.
• Strong English communication skills, both written and verbal.
• Basic technical aptitude and interest in SaaS products and technology.
• Good problem-solving skills and a customer-first mindset.
• Ability to handle challenging customer situations with patience and empathy.
• Willingness to learn new tools, processes, and technologies quickly.
• Strong attention to detail and ability to work collaboratively in a remote environment.
• Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.

Requirements

• Work Type: Apprenticeship
• Department: Customer Support
• Duration: 12 months
• Shift Timings: 8 AM–5 PM CST, Monday–Friday or 4 AM–1 PM CST, Monday–Friday
• Monthly Stipend: 32,000
• Location: Remote – India
• Programme Start: November 2026

Company Description