[Hiring] Customer Support Representative @Chargeflow

Role Description

We’re looking for a Customer Support Representative to help our B2B clients get the most out of Chargeflow through clear communication, practical guidance, and reliable problem-solving. This role combines live customer support with investigation and cross-functional collaboration. You’ll handle inquiries across billing, technical, administrative, and chargeback-related topics, guiding customers through challenges and taking ownership of their resolution.

You’ll be a trusted point of contact for businesses using Chargeflow to manage disputes and protect their revenue. This is a role for someone who can turn complex questions into clear next steps, manage competing priorities, and make every interaction helpful and reassuring.

Qualifications

• 3+ years in customer support roles.
• Excellent written and verbal English, with the ability to explain complex concepts clearly to customers.
• Strong attention to detail, sound judgment, and a practical approach to investigating and resolving issues.
• The ability to manage multiple systems, stakeholders, and customer inquiries while delivering clear, timely resolutions.
• Practical experience with CRM and ticketing systems.

Requirements

• Experience providing live customer support in fintech and for SaaS products (Nice to Have).
• In-depth understanding of chargebacks and fraud prevention strategies (Nice to Have).
• Hands-on experience with Intercom or Zendesk (Nice to Have).
• Familiarity with relevant regulations and compliance standards in the fintech sector (Nice to Have).

Benefits

• Salary: 650$ non negotiable.
• This is a full-time, remote role based in the Philippines.

Company Description

Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.

Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.

The impact you’ll have

• Help customers use Chargeflow confidently to manage chargebacks and protect their revenue.
• Build trust and customer loyalty through timely, accurate, and thoughtful support.
• Bring customer concerns and feedback to internal teams to help improve the customer experience.

What you’ll own (Your arena)

• Live Customer Support: Provide exceptional support to our B2B clients through live chat and email. Handle billing, technical, administrative, and domain-related inquiries about chargebacks and fraud prevention.
• Investigation & Resolution: Investigate customer concerns, identify the right next steps, and work toward prompt, accurate resolutions. Provide step-by-step guidance on product usage, features, and troubleshooting.
• Collaboration & Escalations: Collaborate with internal teams, manage escalations, and prioritize customer issues to keep resolutions moving. Keep customers informed throughout the process and collect feedback on their experience.
• Documentation & Product Knowledge: Document and track customer interactions accurately across our communication, CRM, and ticketing systems. Maintain a strong understanding of Chargeflow’s products, features, and updates to provide relevant and reliable support.