[Hiring] Customer Support Representative @Mplus MENA

Role Description

The Customer Support Representative will be responsible for:

• Providing customer support for an online betting platform.
• Responding to customer inquiries through live chat and offline messaging.
• Assisting customers with account-related questions and platform services.

Qualifications

• German: Minimum B2 level
• English: Minimum B1 level
• Good communication and problem-solving skills.

Requirements

• 24/7 operation with shifts based on German time.
• Live chat support until midnight.
• Offline message support between 00:00 and 09:00 (German time).

Company Description

Meritus Georgia Ilc, founded in 2022 and now rebranded as Mplus Georgia, proudly stands as a pivotal member of Mplus Group, the foremost Business Process Technology Outsourcing (BPTO) organization in Southeast Europe. With a commitment to innovation and excellence, Mplus Georgia has swiftly grown to employ a dedicated team of over 100 professionals engaged in multiple projects. At Mplus Georgia, we embrace a flexible work culture, offering various working options including remote work, office-based, and soon, a hybrid model. As Mplus Georgia continues to grow, we envision an even more significant role within the Mplus Group, solidifying our position as a hub for cutting-edge business process technology outsourcing.