[Hiring] Customer Support Representative @Clever

Role Description

Clever is looking for Contract Customer Support Representatives to help deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support. This is a contract opportunity that begins on May 18 or June 15 and concludes on September 25, 2026.

A day in the life:

• Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your individual queue (handle around 40+ phone and email cases a day).
• Communicate with District Administrators and our Application Partners to resolve product-related issues as our customers are getting their Clever accounts ready for the new school year.
• Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features.
• Navigate and contribute to internal and external product documentation.
• Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed.

Qualifications

• Experience in fast-paced customer-facing positions: you have worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e. priority levels, deadline) and risk.
• Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and define technical solutions to help them achieve their goals.
• Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before – you are comfortable with partnering with the customer to find a solution and document learnings.
• Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution.
• Technical Prowess: You pick up new technology quickly and love learning how things work.
• Team player: You are passionate about uplifting and collaborating with others to ensure the team and customers are successful.
• Interest in education: You believe in Clever’s mission of making it easy to bring great software to the classroom.

Requirements

• Bonus: Experience handling issues related to data imports and integrations.
• Experience working with Single Sign On (SSO) or have a basic understanding of SSO.
• Experience working with or in K-12 schools or districts.
• Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Chartio, etc.
• Ability to work during one of the following shifts (Monday - Friday):
  • 7am - 3:30pm PT
  • 9am - 5:30pm PT
• Ability to work overtime: during mid-August through mid-September, it is expected to work up to 2-4 hours of overtime a day (overtime paid at 1.5x hourly rate).

Benefits

• Compensation for this role for candidates living in the United States, excluding NYC, NY and San Francisco, CA, is $28 per hour.
• Compensation for this role for candidates living in NYC, NY and San Francisco, CA, is $31 per hour.

Inclusion and Belonging

Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work.

Notice of Artificial Intelligence Use in Hiring

Please note that Clever Inc. (“Clever”) uses artificial intelligence (AI) tools as part of our hiring process for certain positions.

• AI Systems Used:
  • Willo.ai (developed by Willo) - Used for candidate assessments
  • BrightHire Screen (developed by BrightHire) - Used for initial phone screening
  • Granola.ai (developed by Granola) - Used for AI-powered transcription and note-taking.
• Human Review: All AI-generated outputs are reviewed by human decision-makers before any hiring decisions are made.
• Contact: For questions about our use of AI in hiring, contact our Talent Acquisition Team at [email protected].
• Accommodation Requests: If you require a reasonable accommodation related to our use of AI tools or if you are applying from a jurisdiction which gives you specific rights to opt out of AI review and you would like to use that right, please contact our Talent Acquisition Team at [email protected] to request an alternative assessment process.