[Hiring] Customer Support Operator @Picklebet

Role Description

As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email.

• Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
• Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
• Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
• Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
• Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.

Qualifications

• Previous experience in a customer-facing or customer service role
• Excellent written and verbal communication skills
• Strong problem-solving skills
• High level of attention to detail
• Ability to stay calm, empathetic & professional when handling customer concerns
• Confidence working independently in a remote environment
• Reliable home working setup and stable internet connection
• Availability to work evenings and weekends
• Betting industry experience and/or a genuine passion for Sport & Racing

Requirements

• 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
• Experience using tools like Zendesk, Jira, or Confluence
• A passion for racing and sport

Benefits

• Joining a top 10 Australian betting brand making serious waves internationally
• Opportunity to help scale our new UK team from the ground up
• Work on an innovative product across racing, sports, and esports
• Gain hands-on experience in a fast-moving, highly regulated digital industry
• Team culture that is collaborative, accountable, and supportive

Salary Band

£26,000 – £28,000