[Hiring] Customer Support Officer @RMG Talent

Role Description

A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.

• Help clients open and maintain trading accounts
• Answer enquiries by email, phone and internal channels
• Make welcome calls and follow-ups
• Explain trading platforms and services; troubleshoot MetaTrader issues
• Resolve back-office and account enquiries and handle complaints
• Liaise with internal teams and escalate complex cases
• Support marketing with translations and events when needed

Qualifications

• Native or fluent Japanese, written and spoken
• Fluent English (B2+)
• University or college degree
• Strong communication and interpersonal skills
• Comfortable with CRM, email platforms and MS Office
• Able to work independently and under pressure

Requirements

• Customer support / CRM experience

Benefits

• USD 2,000–2,500/month
• Fully remote
• International, multicultural FX/CFD environment
• Learning and growth opportunities

Company Description

General company description goes here.