[Hiring] Customer Support Expert @Lingonova

Role Description

Join an international customer support team in Lisbon, supporting one of the Netherlands' leading e-commerce platforms. You will help customers with a friendly, competent service experience via phone and e-mail, and play a key role in making every customer interaction smooth.

Your Responsibilities

• Listen to customers' questions and concerns, and provide answers and solutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Act as point of contact for external sellers
• Provide information about digital products
• Escalate and reroute issues to other departments

Qualifications

• Fluent Dutch and good English (written and spoken)
• Customer service or communication skills, and a genuine customer-first attitude
• Comfortable working in a rotational shift pattern
• Willingness to relocate to Lisbon, Portugal

Requirements

• 40 hours per week (8 hours/day plus a one-hour lunch break), rotational shifts, Monday to Sunday between 07:00 and 23:00
• Uncertain-term employment contract (expected duration of 12 months), permanent employment after 2 years
• 22 days of annual holiday under Portuguese law, plus Portuguese public holidays
• Health insurance from day one of the employment contract
• Modern office in Lisbon (Parque das Nações), easily reachable by metro, bus and train

Training

• 6 working days of paid training (8 hours/day): product training, software training, customer management training, and on-the-job practice

Compensation

• Total gross package of approx. €1,310–€1,435/month depending on the accommodation option
• Potential productivity bonus based on performance and/or attendance

Relocation Details

• Flight tickets booked directly for you
• Airport pick-up
• Private bedroom in a shared apartment, utilities included
• Language courses
• Yearly complimentary flight ticket to your home country
• Admin support for obtaining NIF and NISS if relocating from abroad

How to Apply

Send your CV in English to [email protected] , or apply directly through this posting.