[Hiring] Customer Support Executive @Intugine Technologies

Role Description

As a Customer Support Executive, you will be the SPOC for clients, handling queries, complaints, and day-to-day support. You will coordinate with internal teams to resolve issues, support client onboarding and implementation, and ensure smooth service delivery. You will also conduct product training, follow up on open issues, and identify ways to improve the overall customer experience.

Key Responsibilities

• Contribute to the company's growth by effectively managing and nurturing client relationships.
• Act as the Single Point of Contact (SPOC) for existing clients, ensuring smooth communication and service delivery.
• Oversee successful onboarding, training, and implementation of company solutions at new client locations.
• Assist clients promptly through email, calls, and messages, ensuring high satisfaction levels.
• Address client complaints by coordinating internally and externally for quick issue resolution.
• Resolve product or service-related problems by identifying the issue, determining the root cause, and recommending the most effective solutions.
• Follow up consistently to ensure complaints are resolved, and clients are satisfied with the outcome.
• Prepare detailed product/service reports by collecting, organizing, and analyzing client information.
• Ensure timely deliveries, replacements, and on-site visits for smooth implementation when required.
• Support team objectives by contributing to tasks and results as needed.
• Generate product improvement ideas to minimize recurring queries and address customer pain points.
• Participate in process innovation and identify more efficient operational approaches.
• Conduct product training sessions for clients via calls to improve product understanding and usage.

Note

Rotational shift timings between 6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM, and 10 PM-6 AM.