[Hiring] Customer Support Consultant @SupportYourApp

Role Description

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding customer support via emails;
• Identify customer needs and deliver solutions to exceed expectations;
• Assist customers with troubleshooting technical products and applications;
• Provide general product information and assist with sales queries;
• Follow up with customers in a timely fashion to ensure all issues are resolved;
• Identify trends in tickets and provide ideas to improve support processes;

Qualifications

• Excellent English communication skills (C1 for both spoken and written);
• Experience in customer support role for a SAAS or cybersecurity company;
• Tech-savvy with troubleshooting skills;
• Experience with a CRM/help desk software (preferably Zendesk);
• Strong analytical thinking and research skills, understanding KPI’s;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Benefits

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.