[Hiring] Customer Support & Community Specialist @Professional Artist Association

Role Description

Dear world-class remote Customer Support Specialist, the Professional Artist Association (ProfessionalArtist.com/about) is looking for you. We are building something ambitious. We are growing the world’s global online community for professional fine artists into the thousands, and we are designing an AI-leveraged, high-efficiency customer support system to match that scale.

If you feel underutilized in your current role…

If you understand that world-class support is both systems + psychology…

If you know how to use AI as a force multiplier (not a crutch)…

Your help is needed to support artists from around the world while helping us architect the future of intelligent customer care. This is not a traditional support role. This is a systems-first, AI-powered, performance-measured role where you will:

• Master Intercom as our central nervous system
• Design efficient workflows using AI
• Deliver fast, precise, human responses
• Help us maintain exceptional CSAT and TAT as we scale

You will work closely with our Operations Manager and founder to build a support infrastructure that feels high-touch, even as the community grows into the thousands. If you are excited by combining customer empathy, data, and automation, this may be your role.

Qualifications

• Experience using Intercom at an advanced level
• Experience using AI tools in customer service workflows
• Excellent written English
• Strong pattern recognition & structured thinking
• Ability to work independently with minimal supervision
• Comfortable with screen-time tracking for transparency

Requirements

• Deliver fast, high-quality, human customer support
• Continuously improve our support system using AI + automation

Benefits

• 100% remote
• Flexible 2h/day schedule
• Work asynchronously
• High autonomy
• Performance-based bonus tied to measurable impact
• Opportunity to grow into larger operational bandwidth as we scale

How to Apply

• Step 1 – Written Application: Please apply with:
  • Your CV (PDF format)
  • A short written response (max 400 words total) answering:
    • Why are you interested in this role and why now?
    • What advanced experience do you have using Intercom? Be specific.
    • How have you used AI to improve customer support efficiency?
    • What KPIs would you track to maintain high-quality support?
• Applications without a CV and written responses will not be considered. This is the one part where you don’t want to use an AI generated response. Immediate disqualification for anything that sounds like AI.
• Step 2 – 2-Minute Loom Video (Shortlisted Candidates Only): Shortlisted candidates will be invited to submit a short 2-minute Loom video answering a few additional questions.
• Step 3 – Live Interview: The final 3 candidates will be invited to a structured remote interview.