[Hiring] Customer Support Associate @Ladybird Web Solution Pvt Ltd

Role Description

We are looking for professionals who want to work for a support team. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we’re looking for! You will work on Faveo Helpdesk.

So, are you ready?

Qualifications

• Experience: Fresher to 1 year of experience
• Fluency in English
• An affinity for offering excellent customer service
• Positive and resilient attitude
• Great teamwork skills
• Should be open to work in Night shifts at home; currently, we don’t have night shifts
• Background in IT is a big plus

Requirements

• You will deliver Tier I technical support for customers and escalate critical issues to Tier II support
• Providing accurate, valid, and complete information by using the right tools, methods, and processes
• Ensuring a high level of customer service and a positive experience
• Supporting your colleagues with peer learning, and being open to feedback from others
• You will work with customers using Faveo Helpdesk

Education

• Bachelor’s (Required)

How can I apply

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Do go over our company website www.faveohelpdesk.com before applying
• Tell us what you know about the help desk industry

Ethical Code

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.