[Hiring] Product Support Engineer @Sprinto

Role Description

Product Support at Sprinto is not about forwarding queries or closing as many tickets as possible. It is about understanding why something is not working and helping the customer move forward with confidence.

• Investigate integration failures, unexpected API behavior, configuration issues, or confusing product workflows.
• Work with browser developer tools, APIs, integrations, logs, and cloud environments.
• Collaborate closely with Product, Engineering, Customer Success, and Compliance teams.
• Develop technical depth while learning how a global SaaS product operates in real customer environments.

Where you'll leave your mark:

• Solve real technical problems by investigating product, integration, and configuration issues.
• Become fluent in modern SaaS systems, including APIs, HTTP requests, browser behavior, authentication, and cloud integrations.
• Own the customer's experience by communicating clearly throughout the investigation.
• Work closely with Product and Engineering to collect evidence and create precise escalations.
• Identify recurring patterns and turn them into better documentation, troubleshooting playbooks, and process improvements.
• Build expertise in trust and security frameworks such as SOC 2, ISO 27001, GDPR, and HIPAA.

Qualifications

• Recent engineering graduate or up to one year of relevant experience.
• Enjoy understanding how products and systems work.
• Comfortable breaking down unfamiliar problems and testing possibilities.
• Working understanding of APIs, HTTP, client-server architecture, and databases.
• Ability to explain technical problems to both technical and non-technical audiences.
• Comfortable asking questions, researching independently, and learning from incomplete information.
• Excited about taking ownership of issues and following them through.
• Cares about the customer's experience as much as technical correctness.
• Communicates clearly in writing and works effectively in a remote environment.
• Responds well to feedback and demonstrates visible learning.

Requirements

• Prior experience in Product Support is not required.
• Learning agility, problem-solving ability, communication, and technical curiosity are valued.

Benefits

• 100% remote work flexibility.
• Generous annual allowance for co-working spaces.
• Annual commitment of USD 1,000 for skill development.
• Unlimited leave policy.
• Health insurance coverage up to INR 10 lakh for you and your family.
• Accident protection of an additional INR 10 lakh.
• Life insurance worth 3x your annual salary.
• INR 35,000 contribution for workspace setup.

Inclusion & Diversity

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and analyzing resumes. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.