[Hiring] Customer Support Associate @JLL

Role Description

As a Customer Support Associate at JLL, you will be responsible for:

• User Administration
  • Configure/update/termination of users
• End User/System Support
  • Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
• Data Configuration
  • Configure new (or remove) assignments in the Yardi system
  • Test new modules and periodic system upgrades
  • Understand data integration flow from / to Yardi and other JLL applications to solve end user issues
• Support Business Reporting Requirements
  • Create and configure custom account trees/charts of accounts
  • Provide support for our annual SOC I and/or II audits with outside auditors
  • Create and configure custom reports
  • Troubleshoot end user report issues
  • Coordinate with other teams when applicable
• Support JLL Application software
  • Yardi Voyager 7s
  • Yardi Retail Manager
  • Yardi Commercial Café
  • Yardi Deal Manager
  • Yardi Forecast Manager / Advanced Budget and Forecast Manager
  • Yardi Multi Family
  • Yardi CRM
  • Yardi Site Manager
  • Other applications as they are onboarded to our team

Qualifications

• A bachelor’s degree from an accredited institution REQUIRED
• Finance or Accounting degree is a plus
• (5+) years of relevant/professional experience REQUIRED
• Real Estate Software and/or Real Estate Industry experience preferred
• Yardi software experience preferred

Requirements

• Remote position
• Individual must be self-starter, organized and able to work with minimal supervision
• During Training and for first 60 days, required to work 8 US Eastern Business hours
• Once training is completed, it is required to work at a minimum 5 US Eastern Business hours (with remaining hours in the candidate’s local time zone)

Benefits

• We succeed together—across the desk and around the globe
• Investing in supporting each other, learning together, and celebrating our success
• Total Rewards program reflects our commitment to helping you achieve your career ambitions
• Recognizing your contributions, investing in your well-being, and providing competitive benefits and pay