[Hiring] Customer Support Associate @Outbox Labs

Role Description

Love solving problems and helping people succeed? You will work closely with our customers, resolve their challenges, drive product adoption, and ensure they have a seamless experience with our SaaS products.

• Solve Real Customer Problems: Be the first point of contact for our customers, resolve queries over chat and email, and work closely with our Product and Engineering teams to deliver quick, effective solutions.
• Turn Feedback into Better Products: Listen to customers, understand their pain points, capture feature requests, and help shape product improvements.
• Drive Customer Success: Help customers discover valuable features, improve product adoption, and ensure they continue to succeed with our platform.
• Teach, Guide & Simplify: Conduct product walkthroughs, answer questions, and make even the most technical concepts easy to understand.
• Keep Everything Running Smoothly: Maintain customer accounts, document interactions, create help resources, and ensure every customer has a seamless experience.
• Pitch In Wherever Needed: From reports and backend operations to cross-functional projects, you'll help keep the engine running.

Qualifications

• You care about people. Every customer conversation is an opportunity to build trust.
• You enjoy solving problems. Challenges excite you more than they frustrate you.
• You are comfortable with technology. Learning new tools and understanding SaaS products comes naturally to you.
• You communicate with clarity. Whether it's customers or teammates, you know how to keep everyone on the same page.
• You are curious and proactive. You ask questions, take ownership, and always look for ways to improve.
• You thrive in startups. Fast-paced environments, changing priorities, and wearing multiple hats energise you rather than overwhelm you.

Requirements

• This role runs more on empathy than technical expertise. Bring the people skills, we’ll teach you the tech.
• We are a growth-stage startup. Priorities change. Problems appear unexpectedly. You adapt. Period.
• You will occasionally work outside your comfort zone.
• You will learn more in six months than many people do in years but only if you're willing to embrace ambiguity and move quickly.

Benefits

• We are betting on you, willing to take risks that help you grow.
• Our success is directly proportional to yours.
• Learn by building and not by watching.
• We automate the boring stuff so you can solve the interesting stuff.
• We celebrate people who figure things out.
• Good ideas don't need permission here.
• Less hierarchy. More ownership.
• Build products. Build systems. Build yourself.

Company Description

We hire builders, not just job seekers. Technical skills get your foot in the door. Curiosity, ownership, and a willingness to learn help you stay. We believe the best people aren't the ones who know everything, they're the ones who love figuring things out.