[Hiring] Customer Support Agent @TP Bosnia

Role Description

TP B&H is looking for Customer Support Agents with fluent knowledge of French to support a premium client within the Nestlé Group. As the primary point of contact - and a certified Coffee Specialist—you will assist our premium Swiss client in the food and beverage industry, providing high-quality support for various customer inquiries.

• Customer Support: Supporting and advising customers via phone, email, and chat.
• Information Provision: Providing detailed information about products and services.
• Issue Resolution: Processing inquiries and cases to ensure clear and successful resolution.
• Data Documentation: Accurately documenting customer interactions and transactions in the system.
• Quality Assurance: Ensuring high customer satisfaction through excellent and premium service.
• Language Skills: French proficiency at C2 level; English skills at a B2 level are an advantage.
• Soft Skills: Strong communication skills, reliability, and commitment.
• Teamwork: Willingness to learn and ability to work in a team.
• Technical Skills: Good computer literacy.
• Home Office Setup: A stable internet connection for remote work—minimum 10 Mbps download and 5 Mbps upload speeds (antenna routers and 5G routers are strictly prohibited).
• Permanent Contract: Full-time position (40 hours per week).
• Immediate Security: Full-time contract effective from day one of training.
• Paid Training: Comprehensive 4-week onboarding at our Sarajevo office (accommodation, transport, and all training expenses fully covered by TP B&H).
• Performance Bonuses: Extra Pay for working on public holidays or voluntary overtime.
• Operating Hours: Monday - Saturday from 08:00 to 19:00 (your full-time shift will be scheduled within this timeframe).

Qualifications

• Required Languages: French C2, English B2

Requirements

• Permanent residence in Bosnia and Herzegovina is a strict requirement for home office employment.

Benefits

• Paid Training: Comprehensive 4-week onboarding at our Sarajevo office (accommodation, transport, and all training expenses fully covered by TP B&H).
• Performance Bonuses: Additional compensation for working on public holidays or voluntary overtime.

Company Description

TP actively promotes equal opportunities for male and female employees in many ways. In cases of equal suitability, qualifications, and professional performance, preference will be given to women, unless reasons relating to the person of a competitor prevail. This applies particularly to applications from severely disabled individuals and those of equal status. We therefore strongly welcome all applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.