[Hiring] Customer Support Agent @The Happy Customers

Role Description

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels. This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

Qualifications

• Based in Germany with valid work authorization
• Basic to good English communication skills
• Fluency in one or more of the following languages is preferred:
  • German
  • French
  • Spanish
  • Italian
  • Portuguese
  • Dutch
  • Polish
  • Czech
  • Slovak
  • Hungarian
  • Romanian
  • Bulgarian
  • Greek
  • Danish
  • Swedish
  • Norwegian
  • Finnish
  • Croatian
  • Slovenian
  • Serbian
  • Bosnian
  • Montenegrin
  • Macedonian
  • Albanian
  • Lithuanian
  • Latvian
  • Estonian
  • Icelandic
  • Irish (Gaeilge)
  • Maltese
  • Luxembourgish
  • Russian
  • Ukrainian
  • Turkish
• 1-3 years of Customer support experience is preferred but not mandatory
• Comfortable communicating with customers via phone, email, and chat
• Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
• Ability to work independently in a remote environment

Requirements

• Support assignments may vary depending on project demand:
  • 10–20 hours per week
  • Up to 40 hours per week for larger projects (team-based support)
• Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs
• As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available

Benefits

• Fully remote work within Germany
• Flexible working hours depending on project assignments
• Opportunity to work with international companies and multilingual teams
• Exposure to AI-enhanced customer support environments
• Opportunity to gain experience in a growing customer experience startup
• Possibility of longer-term collaboration based on project availability