[Hiring] Customer Success Specialist @JoVE

Role Description

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at:
  • Exhibits and conferences
  • University seminars and workshops
  • Onsite customer visits
• Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Qualifications

• A Bachelor's degree or master's degree or PhD in Life Science disciplines.
• Experience in science communications, academic outreach, or other customer-facing roles is preferred.
• Fluent communication skills in English.
• Knowledge of education, market trends, and challenges in assigned content areas (i.e., Biology, Chemistry, Medicine, Physics, Engineering, or Psychology).
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Benefits

• Compensation packages competitively placed within the local market.
• Direct impact in accelerating science research and improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Strong promotion from within culture that draws a clear path to advance your career with us.