[Hiring] Customer Success Specialist @Ambrook

Role Description

At Ambrook, every customer interaction is a chance to build trust and deliver real value to the operators who depend on us. We're looking for a Customer Success Specialist who can be the face of Ambrook for our customers — someone who brings genuine warmth, financial fluency, and a knack for making complex things feel simple.

• Be the person customers turn to when they have questions, hit a snag, or need help getting the most out of Ambrook.
• Walk a rancher through setting up their chart of accounts or help a first-time user understand their Profit & Loss statement.
• This is a contract role (20–40 hours/week) with flexibility, including some evenings and weekends.

We're looking for someone who we can count on to:

• Represent Ambrook for customers navigating our product — in writing, on calls, and in every interaction.
• Master the product inside and out, developing deep familiarity with Ambrook's features.
• Learn the ins and outs of agricultural bookkeeping and the specific needs of the operators who rely on us.
• Improve the customer experience by sharing patterns, feature requests, and product feedback with our teams.

Within 1 month you'll:

• Familiarize yourself deeply with Ambrook's product, features, and customer base.
• Handle the support chat independently, providing prompt, accurate, and friendly responses.
• Lead your first live onboarding calls, helping new customers set up their accounts.
• Build strong working relationships with teammates across growth, product, and engineering.

Within 3 months you'll:

• Own a high volume of customer interactions across support chat and onboarding calls.
• Serve as a trusted resource for customers navigating accounting concepts.
• Provide regular, structured feedback to our product and engineering teams.
• Help shape how we onboard and support customers as we scale.

Qualifications

• Strong bookkeeping or accounting background.
• A clear, professional communicator at ease in written support chat and on live video or phone calls.
• A people person who enjoys working with customers and problem-solving alongside them.
• Strong attention to detail.
• Comfortable with ambiguity and a fast-moving environment.
• Available for a minimum of 20 hours/week on a contract basis.

Requirements

• Flexibility to cover some evenings and/or weekend hours.
• Bonus: Existing Ambrook customer with firsthand experience using our product.
• Bonus: Background or personal experience in agriculture, construction, trucking, or another trade industry.