[Hiring] Customer Success Specialist @Pesa

Role Description

Currently seeking to hire an exceptional Customer Support Specialist who would make our mission possible. Here's how you will be contributing:

• Handle customer complaints and inquiries via Intercom (email, in-app chats, web chat and social media) offer appropriate solutions and alternatives within specified timeframes, and follow up to ensure full resolution.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to resolve the issue.
• Support the customer onboarding process by assisting the responsible team to ensure a smooth experience for new customers.
• Conduct proper follow-up and maintain accurate records of customer interactions.
• Collaborate with the Customer Success Lead to ensure consistent and high-quality service delivery.
• Contribute to team efforts by accomplishing related tasks and goals as needed.
• Provide accurate, valid, and complete information to customers using appropriate methods and tools.
• Adhere to communication procedures, guidelines, and policies.

Qualifications

• Minimum of first degree in any discipline
• 2-3 years experience in Customer Success or related role
• Working knowledge of CRM tools eg. Zendesk, Intercom