[Hiring] Customer Success Specialist @Pasilobus

Role Description

We are looking for a Customer Success Specialist to build and maintain relationships with our app users and project clients. This role involves:

• Proactively checking in with customers
• Providing assistance
• Gathering feedback
• Following up with potential project clients to ensure a smooth onboarding experience

If you’re a strong communicator who enjoys engaging with customers and ensuring their success, this role is for you!

Qualifications

• You’re a student or early-career professional looking to gain hands-on experience in customer communication, e-commerce, and account management.
• You’re detail-oriented, reliable, and eager to grow.
• You enjoy organizing information, following up with people, and being part of a team that values initiative and learning.
• You're comfortable being held accountable for daily check-ins and small-but-important tasks that help the company run smoothly.
• You’re excited about being part of a small team where your voice matters.
• Strong performance can lead to rapid growth and increased responsibility.

Requirements

• Excellent communication skills, both written and verbal — you're clear, professional, and personable.
• 1–2 years of experience in customer service, sales support, or account management (e-commerce experience is a bonus).
• Comfortable making outbound calls and speaking directly with clients.
• Strong attention to detail and organizational skills — you like to follow up and follow through.
• Must be legally authorized to work in the U.S.
• Located near Seattle, WA is a plus for occasional in-person meetings or strategy sessions.

Preferred Qualifications

• Experience in e-commerce or with platforms like Shopify.
• Prior role in customer success, client services, or account management.
• Familiarity with tools like Slack, Google Workspace, Trello, Notion, or CRM systems.

Hours & Time Commitment

• This is a very part-time, entry-level role, requiring about 1–2 hours per day, Monday through Friday.
• Most work is asynchronous and flexible, but some availability during business hours (9am–5pm PT) is helpful for occasional check-ins or quick replies.
• Perfect for students looking for meaningful work experience with room to grow.
• As the company grows, higher-level positions may be offered to those who demonstrate initiative and reliability.

Benefits

• Flexible remote work environment — work from home, a café, or wherever you're most productive.
• Competitive pay, based on your experience and skillset.
• A chance to join a small, tight-knit team where your contributions are seen and valued.
• Opportunities for growth, learning, and working on cool projects with fun clients.