[Hiring] Customer Success Specialist @Assembly Software

Role Description

You've spent time helping customers work through real problems: figuring out what they actually need, making judgment calls, and taking ownership of outcomes. Now it's time to bring that instinct to a product that matters, and own it at scale.

This isn't a task list. As a Customer Success Specialist at Assembly, you'll independently manage the health and engagement of a defined portfolio of Assembly's law firm customers, looking at what the data tells you, weighing what you know about each firm, and deciding how to act, without someone telling you what to do on every account. Every firm gets a different approach based on its size, workflow, and stage of adoption, because a one-size-fits-all playbook doesn't hold up in the real world.

You'll be the first call for your accounts on strategy and adoption questions, solving what you can on your own and knowing exactly when to loop in the Strategic Account Manager, the commercial team, or Product. When you spot a firm ready to expand or refer someone else, you'll make the case yourself instead of just flagging it and moving on.

This role has a clear next step. Show the drive and judgment to grow, and there's a real path to Customer Success Manager waiting for you. If this sounds like the seat you've been waiting for, we'd love to hear from you.

Qualifications

• Experience in customer success or a related field.
• Strong analytical skills to interpret data and make informed decisions.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Proven ability to work independently and take ownership of outcomes.

Requirements

• Ability to adapt strategies based on firm size, workflow, and adoption stage.
• Experience in SaaS or legal tech is a plus.
• Strong problem-solving skills and judgment.

Benefits

• Medical, dental, and vision plans
• Short and long term disability coverage
• Supplemental insurance options
• 401(k)
• Flexible time off
• Paid parental leave
• An Employee Assistance Program