[Hiring] Customer Success Manager II @Teamworks

Role Description

This role exists to give Japan the dedicated attention it needs, someone who can bridge the language gap and build direct, trusted relationships with clubs and organizations across the country.

You'll be the face of Teamworks in Japan, working across a wide product suite, from Hub to AMS to our Intelligence tools, and helping shape how we grow in this market from the ground up.

• Own the full customer lifecycle for our Japan clients, from implementation and training through renewal and expansion, across Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence (Coaching & Player Personnel).
• Drive renewals and account growth across the Japan portfolio.
• Train and upskill clients continuously so they get full value from the system, not just at onboarding.
• Partner with our PSM team to build shared understanding across key AMS and S&C accounts.
• Partner with our PSM and Intelligence teams to build shared understanding across key Coaching and Player Personnel accounts.
• Identify and pursue new opportunities in Japan, from new club engagement to upsell potential within existing accounts.

Qualifications

• Previous experience within a sporting organization, as a player, coach, or operations staff, with a strong understanding of the Japanese sports ecosystem.
• Fluency in Japanese and English, spoken and written.
• Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators.
• Strong leadership and communication skills to guide professional sports organizations through software adoption.
• Solution focused, proactive mindset with a passion for customer experience.
• Willingness and ability to travel within Japan based throughout the year for face-to-face engagements with our partners as required.

Requirements

• You've worked in Customer Success, Account Management, or SaaS before.
• You've used Teamworks products (Hub, AMS, Smartabase) or similar athlete and team management platforms.

Benefits

• This role is not eligible for sponsorship at this time.

Company Description

We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech.

• Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.
• Teamworks is an equal opportunity employer committed to building a diverse and inclusive workforce.