[Hiring] Customer Success Manager - Digital Marketing @Huzzle

Role Description

We are looking for a high-energy, strategically-minded Project and Growth Manager to bridge the gap between ambitious blue-collar business owners and our expert delivery team. In this role, you aren’t just a task manager; you are a marketing consultant and a trusted partner. You will own a "pod" of client accounts, ensuring every SEO campaign, lead-gen strategy, and web build ships on time and delivers measurable ROI. If you thrive on taking ownership, solving complex problems before they escalate, and identifying new ways to help small businesses grow, this is your opportunity to make a massive impact in a fast-paced agency environment.

Key Responsibilities

• Pod Ownership: Manage the day-to-day success and retention of a dedicated portfolio of clients.
• Client Translation: Act as the primary bridge between clients and the delivery team, translating business goals into clear, actionable briefs for specialists.
• Onboarding & Relationship Management: Lead a smooth, confidence-building onboarding process for new clients and maintain proactive, responsive communication as their main point of contact.
• Project Oversight: Manage timelines and workflows within ClickUp to ensure all work meets high quality standards and is delivered on schedule.
• Marketing Consultancy: Advise clients across the full digital spectrum, including SEO, Google & Meta Ads, web design, social media, and branding.
• Growth & Reporting: Analyze performance data to track wins, report results in plain language, and identify upsell opportunities that align with client growth goals.

Qualifications

• Agency Experience: 2+ years of experience in account management, project management, or client success specifically within a marketing agency environment.
• Digital Marketing Fluency: A strong working knowledge of SEO, paid lead generation (Google & Meta), web design, and social media management.
• Tool Proficiency: Advanced hands-on experience with ClickUp for project management and CRM tools for client tracking.
• Communication Mastery: Fluent, native-level spoken and written English with the ability to lead confident, high-stakes video calls with North American business owners.
• Consultative Instincts: The ability to look past a task list and identify what will actually move the needle for a client’s bottom line.
• Organizational Excellence: Naturally organized with the ability to juggle multiple accounts, deadlines, and shifting priorities without losing focus.

Nice-to-Haves

• Industry Context: Prior experience working with or for the trades / blue-collar industries.
• Technical Depth: Advanced, deep-dive understanding of SEO algorithms or Meta Ad architecture.
• Sales Background: Previous experience in sales or business development to help facilitate account expansion.

Benefits

• 💻 Fully Remote: Work from anywhere with international teams.
• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services.
• 🤝 Peer Community: Connect with high-performing sales professionals in our network.
• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement.
• 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.