[Hiring] Customer Success Manager @GoGuardian

Role Description

The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. Reporting to the Manager, Customer Success, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells.

• Support customers in achieving their goals through GoGuardian’s platform.
• Act as their trusted advisor and main point of contact throughout the customer journey.
• Manage multiple accounts, identifying growth opportunities.
• Ensure timely renewals, cross-selling additional products, and expanding accounts.
• Provide a delightful experience in every customer interaction.

Qualifications

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a client-facing sales role.
• High activity, strong follow-up, results-driven.
• Strong desire to climb the ladder in a growth role.
• Deep understanding of GoGuardian’s full product suite.
• Proficient in Salesforce, including managing forecasts and building reports.
• Skilled in navigating customer objections and negotiating toward value-based outcomes.
• Owns renewal and expansion motions, consistently delivering against ARR targets.
• Able to work cross-functionally with channel and sales.
• Practice detailed sales data hygiene in Salesforce and other sales tools.

Requirements

• Own and nurture customer relationships, ensuring that GoGuardian products and services consistently meet and exceed expectations.
• Act as the main point of contact for assigned accounts.
• Provide regular communication, strategic guidance, and best practices.
• Collaborate with New Business Managers to develop and execute Strategic Growth Plans.
• Proactively manage contract renewals and identify areas for account expansion.
• Track and monitor customer usage, engagement, and health.
• Identify and pursue opportunities to upsell and cross-sell additional GoGuardian products.
• Actively manage and maintain your sales pipeline within Salesforce.
• Coordinate with internal teams to ensure a seamless customer experience.
• Act as an advocate for your customers within GoGuardian.

Benefits

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal well-being.
• The typical annual base salary range for this position is $90,000 to $100,000.