[Hiring] Customer Success Lead @Bolt Farm Treehouse

Role Description

You’re the person who makes people feel known, supported, and ready to take action. You notice when someone stops showing up. You ask the question that uncovers what’s really holding them back. And you don’t confuse answering messages with helping someone make progress.

Bolt Coaching is hiring a hands-on Customer Success Lead to own the member relationship from onboarding through renewal. Reporting to the Revenue and Operations Driver and working closely with founders Seth and Tori Bolt, you’ll help members get started, stay engaged, experience wins, and see a clear path forward. This is a relationship-owner role, not a ticket-clearing support desk or a sales-closing position.

• Turn new members into active members.
• Lead onboarding, clarify next steps, and help people engage with the community and their program.
• Build relationships that drive progress.
• Run thoughtful member check-ins, understand individual goals, celebrate milestones, and keep the community engaged.
• Protect retention by monitoring participation, recognizing disengagement early, and resolving member issues.
• Connect members to the right opportunity for renewals, events, or next-level offers.
• Build a better member experience by keeping records accurate and gathering feedback.

Qualifications

• Experience owning customer or member relationships, ideally in coaching, memberships, communities, or another high-touch service business.
• Combine warmth with follow-through; remember details, ask thoughtful questions, and ensure commitments turn into action.
• Handle difficult conversations with empathy and clear judgment.
• Organized and proactive, comfortable using participation data and member records.
• Embrace AI and automation while maintaining trust and relationship ownership.

Requirements

• Real autonomy and hands-on ownership.
• Close access to the founders.
• A role you can grow with.
• Meaningful, visible impact.
• A solid base with retention-based rewards.

Compensation

On-target earnings (OTE): approximately $65,000 to $75,000 annually, including base salary plus performance-based retention bonuses.