[Hiring] Customer Success Manager @Okta

Role Description

We are looking for a Customer Success Manager who is adept at handling a portfolio of smaller ARR customers in a programmatic way to deliver business results and outcomes. You have a passion for technology and strategic problem-solving. You will manage accounts with limited requirements and simple deployment needs, guiding them to rapid adoption, mitigating churn risks, and identifying growth opportunities.

• Use data-driven processes to proactively mitigate customer risk and anticipate potential issues based on account health and usage patterns.
• Be reactive to customer questions on adoption and business value, enabling champions to articulate Okta vs. the competition.
• Demonstrate mastery of core Okta products and strategically leverage features and best practices to consistently drive measurable business results.
• Diplomatically tackle escalations and provide comfort by listening to and understanding customer needs.
• Demonstrate mastery in planning and executing programmatic engagement strategies across your entire portfolio.
• Identify, diagnose, and independently resolve a broad range of standard customer issues.
• Drive high customer satisfaction and retention by ensuring customers achieve measurable business outcomes.
• Be proactive in identifying and acting on standard expansion opportunities by effectively demonstrating and articulating Okta's value proposition.

Qualifications

• Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.
• Experience in customer success management, working with customers to drive adoption of a technical platform.
• A customer-centric and proactive team player attitude, focused on driving customer loyalty.
• A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
• Ability to utilize consulting-style questions to engage and discover information.
• The ability to operate in a fast-paced environment and manage multiple customers and projects.
• A growth mindset, the ability to take on feedback, and alignment with Okta core values.

Requirements

• Achieve Okta Professional and Admin Certification and have a working understanding of Okta Use Cases and Vision.
• Flexibility to occasionally attend global meetings, training, and kick-offs.
• Travel up to 15%.

Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community