[Hiring] Customer Success Manager @Pearl Health

Role Description

You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business reviews and interpreting complex performance data to influence client decision-making and policy development. You will deploy trainings, biweekly touchpoints with platform operators and program managers, and monthly to quarterly performance deep dives with senior stakeholders.

Qualifications

• A Bachelor’s degree or equivalent professional experience.
• 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
• Experience in value-based care.
• Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
• A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
• Willingness to travel up to 25% for critical in-person customer meetings.
• This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to support our West Coast client portfolio.

Requirements

• Direct experience working with and supporting primary care providers.
• Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources.
• A track record of successfully achieving account expansion or renewal targets.
• A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.

Benefits

• Base Salary Range: $85,000-$115,000 per year.
• Additional Compensation: Eligible for a discretionary performance bonus and equity options.
• Benefits: Competitive benefits package. Details at pearlhealth.com/careers.
• Final compensation will be determined by a candidate's relevant skills, experience, labor market conditions, and location.

Company Description

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.

Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.