[Hiring] Principal Customer Success Manager @Velotic Software

Role Description

Under the leadership of the Director of Customer Success Management, we are hiring a Principal Customer Success Manager to support the Customer Success Management team. This role is critical to ARR growth and retention and will be responsible for customer advocacy, account management, and churn prevention.

Qualifications

• Experience in manufacturing, engineering, or other technical field is preferred.
• Proven success managing complex enterprise customer relationships, including executive-level stakeholder engagement, executive governance programs, strategic account planning, renewal management, and expansion strategy development.
• Demonstrated ability to lead customers through organizational change, adoption initiatives, digital transformation efforts, and cross-functional business process improvements.
• Strong executive communication, presentation, negotiation, and influence skills, with the ability to engage effectively with C-suite and senior leadership audiences.
• Experience managing high-value customer portfolios with significant business complexity, multiple stakeholder groups, and competing priorities.
• Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations and measurable customer outcomes.
• Ability to operate independently, exercise sound judgment, and lead through ambiguity in a rapidly scaling and evolving environment.

Requirements

• Bachelor’s degree in engineering, manufacturing, computer science or equivalent experience; Master’s degree preferred.
• 7+ years of relevant experience.

Benefits

• Competitive compensation.
• 401(k) with employer match (50% up to 8%).
• Medical, dental, and vision coverage.
• HSA with company contribution.
• Life and AD&D insurance (2x salary, up to $1m).