[Hiring] Customer Success Consultant @Staples Inc.

Role Description

As a Customer Success Consultant, you will serve as a trusted partner to Staples Advantage customers, helping them maximize program value, resolve complex challenges, and strengthen long-term relationships. This is an exciting opportunity to make a direct impact on customer satisfaction while collaborating with cross-functional teams in a fast-paced, growth-oriented environment.

• Manage Salesforce service queues and prioritize customer requests based on urgency and business impact.
• Own customer issues from initiation through resolution while ensuring timely communication.
• Serve as the primary liaison for assigned customers and complex escalations.
• Coordinate across internal departments to remove barriers and drive successful outcomes.
• Lead onboarding, implementation, account maintenance, and program support activities.
• Conduct business reviews and presentations for customer stakeholders, including executives.
• Research customer needs and identify opportunities to improve processes and service delivery.
• Support customer ordering platforms such as Ariba, PeopleSoft, and Coupa.
• Analyze root causes of issues and implement solutions that prevent recurrence.
• Utilize AI-enabled tools and workflow automation to increase efficiency and service quality.

Qualifications

• Strong critical thinking, problem-solving, and conflict resolution skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Business acumen and confidence interacting with leaders at Manager, Director, and VP levels.
• Advanced presentation skills in virtual customer settings.
• Experience leveraging data to drive decisions and recommendations.
• Commitment to delivering an exceptional customer experience.

Requirements

• High School Diploma or GED.
• 2 to 5 years of business experience.
• 2+ years of experience in a customer-facing role.
• 2+ years of Microsoft Office experience including Excel, Word, PowerPoint, and Teams.
• 2+ years of advanced Excel experience using pivot tables, VLOOKUP/XLOOKUP functions, and reporting tools.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!