[Hiring] Customer Success Manager @Unit4

Role Description

• Be the voice of the customer (VoC) and their internal advocate, turning customer insights into actions that improve outcomes and experience.
• Drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.

Qualifications

• Must have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes.
• Excellent communication and relationship management skills and fluent in English, Dutch/Swedish (verbal and written).
• Responsible for retention and churn management across the region, contributing to global retention objectives.
• Responsible for driving adoption and effective utilization of the Success4U program.
• Clear communicator with professional presence with empathy and enthusiasm.
• Ability to lead through influence and trust.
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.
• Technically literate and familiar with customer engagement technologies, best practices, and trends.
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus.
• Availability to travel as necessary (up to 20%).

Benefits

• A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact.
• Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits.
• Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work.
• Talented colleagues, role models, and mentors - work, learn, and be inspired by some of the best talent in the software industry.
• A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme.
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Company Description

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.