[Hiring] Customer Success Manager @Neo.Tax

Role Description

We’re hiring a Customer Success Manager to own the post-sale relationship with a portfolio of customers, from kickoff through renewal. You’ll be the main point of contact for finance, tax and engineering stakeholders. You’ll turn their data into accurate R&D studies and capitalization schedules, and make sure they see the value every cycle.

• Lead customer onboarding: connect Jira and GitHub, collect payroll and cost data, and set the timeline for each customer’s first study or close cycle
• Run the ongoing rhythm with each account, such as monthly capitalization updates, data refreshes, and annual R&D study and filing deadlines
• Be the go-to contact for questions; troubleshoot data and integration issues alongside our tax, engineering and solutions teams
• Explain results clearly to CFOs, controllers, tax directors and outside CPAs
• Track account health and usage, and spot risks early
• Own renewals and find expansion opportunities, such as adding software capitalization for an R&D credit customer
• Bring customer feedback to the product team, and build the playbooks and documentation that help us scale

Qualifications

• 5+ years in customer success, account management or implementation at a B2B SaaS company, ideally selling to finance or accounting teams
• Comfort with data: you’re at home in spreadsheets, can reconcile messy payroll or cost files, and don’t flinch at an API integration
• Clear written and spoken communication, including turning technical or tax concepts into plain language for executives
• A track record of managing several accounts and deadlines at once without dropping details
• Ownership: you treat retention and renewals as your number
• Familiarity with the US R&D tax credit (IRC §41), ASC 350-40, or public accounting is a strong plus
• Bachelor’s degree in business, finance, accounting or a related field, or equivalent experience

Note

This role requires you to live in and work from the US or Canada. Extended remote work from outside these countries isn’t supported, due to payroll, tax and data-security requirements.