[Hiring] Customer Success Coordinator @CDK Global

Role Description

The Customer Success Coordinator is an early-career Customer Success role designed to support the post-sale customer journey across adoption, utilization, market expansion, account health, and retention. This role is not assigned to a permanent book of business. Instead, the CSC provides flexible capacity across the Customer Success organization, helping teams maintain momentum during leave of absence coverage, high-volume administrative cycles, proactive account reviews, data hygiene initiatives, and targeted at-risk customer activities.

The CSC will work closely with Lead CSMs, Regional Managers, and cross-functional partners to learn the business, strengthen operational discipline, and help ensure our customers receive consistent, proactive, and value-driven support.

Responsibilities

• Customer data curation and hygiene
• Maintain accurate and timely account information, customer attributes, contacts, notes, sentiment & risk indicators in CDK tools (Totango, Salesforce, and other CS tooling)
• Reporting and account insight preparation
• Organize and summarize customer health, adoption, utilization, engagement, and risk data
• Prepare account-level reporting to assist CSMs and leaders identify trends, gaps, opportunities, and areas requiring action
• Review priority lists to identify missing data, declining utilization, negative health score trends, unresolved issues (including case escalation), upcoming renewals, or other risk signals
• Support research, documentation, timeline creation, issue tracking, and preparation for save/recovery discussions
• Assist with follow-up coordination and internal updates tied to retention plans
• Account planning and Success Plan preparation
• Executive Business Review preparation
• Help assemble data, usage insights, reporting, and draft materials for EBRs
• Surface observations and recommended next steps to Regional leadership
• Support completion and follow-up of assigned Success Plays and tasks on priority accounts
• Provide temporary support during LOAs, high-volume administrative periods, and targeted retention efforts
• Help regional teams maintain continuity when capacity gaps arise
• Receive coaching from Lead CSMs and experienced team members to prepare for future book-of-business ownership

Qualifications

• Bachelor’s degree (BA/BS) or equivalent experience
• Strong written and verbal communication skills
• High sense of urgency
• Strong organization, follow-through, and attention to detail
• Excellent time management and prioritization skills
• Comfort working with data, reports, dashboards, and customer information
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint
• General CRM familiarity; Salesforce, Totango, or similar tools preferred
• Ability to work across multiple priorities and stakeholders
• Curiosity, coachability, and a desire to grow in Customer Success
• Professional judgment when handling customer and account information
• 1–2 years of professional experience (customer success, support, training, or client-facing role preferred)
• Internship, campus leadership, customer-facing, sales, support, or account coordination experience
• Background in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations
• Exposure to customer health scoring, adoption reporting, or retention workflows
• Experience preparing presentations, summaries, reports, or executive-ready materials

Requirements

• Must be located in the Central or Mountain time zone and be able to travel 25%-50%

Benefits

• Compensation: $60,000 - $65,000
• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

Company Description

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.