[Hiring] Customer Success Manager @Roca Alliances

Role Description

As Customer Success Manager, you will be the main partner for customers, from individual agents to large teams and brokerages, making sure they get the most out of their subscription. Real estate agents are busy and always on the move, so you will be critical to keeping them supported, engaged and using the product to grow their business. You will own the full post-sale journey:

• Proactive onboarding and regular check-ins
• Reactive support
• Process documentation
• Churn prevention

If you are genuinely motivated by helping customers succeed and enjoy talking with them every day, this role is for you.

Qualifications

• 2+ years in Customer Success, Customer Support or Operations at a high-growth SaaS startup or similar company.
• Excellent verbal and written communication in English, with the ability to build trust with customers, colleagues and enterprise clients.
• Strong empathy and the ability to adapt your approach to customers with different levels of technical skill.
• A self-starter with strong organization skills, comfortable balancing reactive tickets and proactive outreach without established processes.
• Data-driven: able to track health metrics, build simple reports and use them to prioritize.

Requirements

• Experience working with real estate professionals or other small-business customers (Nice to have).

Benefits

• 100% remote role
• Work directly with the founders of a fast-growing AI startup
• A fully remote team across three continents