[Hiring] Customer Success Manager @TheGuarantors

Role Description

The Customer Success Manager will serve as the point of contact for the overall performance of the team.

• Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives.
• Make hiring decisions, schedule your team, and process payroll.
• Identify and groom promising talent on the team.
• Ensure that all members of the team are fully trained and up to date on all company initiatives.
• Train a team of trainers to assist with new hire and other ad hoc training.
• Administer Performance Improvement Plans when necessary to guide your team to perform up to standard.
• Telecommuting and working from home permitted.

Qualifications

• Must be fluent in Mandarin, both spoken and written.
• Requires a master’s degree in enterprise risk management or finance.
• No experience required, but must have graduate coursework in Insurance risk management and Operational risk management.

Requirements

• The base salary is $247,333/year.

Company Description

• TheGuarantors is an Equal Opportunity Employer.
• We celebrate diversity and are committed to an inclusive environment for all.